We offer a 180-Day 100% Money-Back Guarantee on all products. Kindly note conditions apply (see below).
Order Changes or Cancellations
Orders can be changed or canceled within 12 hours of purchase. After this period, no modifications can be made as your order has been sent to production.
Returns & Exchanges
Items must be returned in their original condition and sent to our head office in Victoria, Australia.
You have 180 days from the delivery date to request a return.
For exchanges (e.g., size), buyers cover return shipping costs; we’ll cover the cost of shipping the exchanged item back to you.
Damaged Items or Errors
If you receive a damaged item or there’s an error, please contact us with a photo and your order number.
Change of Mind, Wrong Size, or Personalized Items
For these purchases, including if you just didn't like the look, we offer an exchange or store credit (valid for 2 years) for the full price. Cash refunds are not available.
As a small business, we incur various costs such as production, taxes, and shipping, among others, so cash refunds are not available for these orders.
For more details, please see our Return Policy