Shipping Policy

Shipping & Tracking

We offer FREE worldwide shipping on all orders, with free tracking included.

Delivery Guarantee: If your order is lost or damaged in transit, we will replace it or offer a full refund, subject to our terms under "Lost, Stolen, or Delayed Packages" (below) and our Return and Refunds Policy.

Processing & Delivery Times

Orders are processed within 1 to 14 business days (average: 2 to 7 days) before shipping.

Estimated Delivery Times (after shipment):

  • Zone 1: 10–20 days – Australia, USA (Mainland), UK, and most of Europe.
  • Zone 2: 15–30 days – Canada & Ireland.
  • Zone 3: 45–60 days – USA Non-Mainland (Alaska, Hawaii, Territories, APOs), and other international locations.

We do not ship to: Egypt, Germany, India, UAE, Saudi Arabia, South Africa (selected areas), and a few other restricted locations.

PO Boxes: We do not ship to PO Boxes in Australia and certain military bases.

Order Tracking

Once shipped, you will receive an email or SMS with tracking details. If you do not receive this, check your spam/junk folder.

Track your order here using your tracking number.

Lost, Stolen, or Delayed Packages

  • Non-Delivery: If your item has not been delivered at least 15 days past the longest estimated delivery date on your order confirmation email, you qualify for a replacement or refund.
  • Damaged Items: If your item arrives damaged, submit clear photos to support@justpromiserings.zendesk.com within 180 days for review. If approved, you qualify for a replacement or refund (this will be processed after the order has been returned and received by us).
  • Marked as Delivered: We do not issue refunds or replacements for items marked as delivered by the shipping courier.
  • Incorrect Address: We are not responsible for undelivered orders due to incorrect or incomplete addresses provided at checkout.
  • Customs/Shipping Delays: We are not liable for third-party shipping, customs, or import delays.

Multiple Item Orders

Orders with multiple items may be shipped separately and arrive at different times. Each item will have its own tracking number.

Gifts & Time-Sensitive Orders

For special occasions (birthdays, Christmas, anniversaries), allow the maximum shipping time when placing your order to avoid delays:

  • Zone 1: Up to 45 days
  • Zone 2: Up to 60 days
  • Zone 3: Up to 75 days

We cannot guarantee delivery by a specific date.

Shipping Origins

Our jewelry is crafted by expert designers and shipped directly from our manufacturing partners in China. We use trusted carriers such as USPS, Royal Mail, Australia Post, Canada Post, Aramex, UniUni, PostNL, Evri, and others.

Quality Guarantee

We stand by our products with a 180-day money-back guarantee. For more information, please see our Return and Refunds Policy.

For assistance, contact our support team—we’re here to help!